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Military Household Goods Reform

Military HHG reform

Military Household Goods nightmares are *hopefully* coming to an end

BLUF (Bottom Line Up Front)

New $6.2 Billion contract aimed at improving military Household Goods (HHG) moves for service members begins phased implementation in September 2023

FAST FACTS

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The soonest all domestic and international household goods and unaccompanied baggage shipments are expected to move under the Global Household Goods Contract is 2024 peak moving season… think: summer!

The contract is outsourcing the management of the moving process to the Houston-based HomeSafe Alliance.

U.S. Transportation Command will oversee the program, but the complete door-to-door household goods relocation transportation and storage services will no longer be managed by them.

FAST FACTS

1. The soonest all domestic and international household goods and unaccompanied baggage shipments are expected to move under the Global Household Goods Contract is 2024 peak moving season… think: summer!

2. The contract is outsourcing the management of the moving process to the Houston-based HomeSafe Alliance.

3. U.S. Transportation Command will oversee the program, but the complete door-to-door household goods relocation transportation and storage services will no longer be managed by them. 3.

The good news?

The contracted company will be held FULLY responsible for the moves, making someone accountable for when items are lost or damaged.

Why a new contract?

This is the first time in Department of Defense history that the moving process has been put under one contract.

The goal is to improve the PCS and relocation experience for service members, DoD civilian employees, and their families.

The expectation is that they’ll deliver quality, on-time packing, shipping, and delivery of your HHGs, provide modern, digital tools to track and communicate, and provide a quicker process for settling claims if items show up missing or damaged.

How does this affect me?

Once the contract is fully implemented, the way you schedule, track, and communicate about your move will be different. You will have one single point of contact for scheduling and conducting your military HHG move. Your local transportation office will remain your primary DoD contact, but HomeSafe Alliance will conduct your move!

Service members will have 24/7 support available, a secure mobile application to coordinate all phases of your move, point-to-point status updates via your mobile device including arrival, departure, and estimated delivery times, and there will be a larger pool of resources including trucks, storage, movers, and more, allowing for shorter transit times and on-time deliveries.

For more information, visit the U.S. Transportation Command’s GHC webpage at: 

https://www.ustranscom.mil/cmd/ghc.cfm

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